FAQ
Check most frequently asked questions here, if you still need help then please contact us at support@amazinapparels.com
General
While you are not required to create an Amazin Apparels account in order to make a purchase, it is highly recommended. By creating an account with us, you gain the ability to view your past orders, check the status of current orders and track each shipment. Additionally, you’ll be able to save your account information with us, expediting the process for your next login and order.
Creating an account with us is easy, simply click here.
Yes, all sales are final for clearance items or purchases made with promotional codes. We offer exchanges for size issues, subject to availability. If the desired size is not available, we cannot accept a return on sale items.
Our website is only able to allow one code at a time. You may only be able to use just one code, whether that is a coupon code or store credit code. No two codes can be used at any time. We do not have that function on our website.
We will try our best to accommodate modifications to orders that are new. If an order is in processing, it has already been sent to our shipping department and we will be unable to modify it further. We cannot cancel any orders. For any further inquiries about your order, please email us at Support@amazinapparels.com with your inquiry described in full, as well as your order number.
All applicable custom fees, taxes and duties are the responsibility of the customer. It is at the sole discretion of custom agents to release your package.
Please also note that on some occasions, customs agents may delay the delivery of some packages.
Our customer service team can be reached via Contact us . We aim to respond to all inquiries within 48 hours.
To keep your clothes in pristine condition, we recommend hand washing or dry cleaning and hanging them to dry. Avoid using bleach. Detailed care instructions are provided with each item. Product Care
You can refer to our detailed sizing chart, which provides comprehensive information on measuring yourself to ensure a perfect fit. Find our size guide linked on each product page
Our clothing runs true to size. For exact information on our sizing, please visit our size guide here
Amazin Apparels is not responsible for lost or stolen packages. We will be sure to assist you with the carrier used to ship it, but once an order shows delivered, we cannot assume responsibility for packages that are lost and/or stolen.
It’s important to provide detailed and comprehensive shipping information when placing your order. Amazin Apparels is not responsible for undelivered packages based on misinformation of shipping addresses filled out by the customer upon checkout.
Have any questions about shipping? Please email us: support@amazinapparels.com
We thank you for shopping with us at Amazin Apparels and look forward to successfully fulfilling your order!
Orders with Free Shipping process within 3-5 business days. If you need it by a certain date, please select the expedited options at the checkout.
Orders placed with expedited shipping must be received by 1 pm UK time in order to ship within 1 business day. If received later, they will ship within 2 business days.
International Orders ship within 3-15 business days.
These processing times apply to in-stock items only. They do not apply to Pre Order items.During sales or promotions, we may experience delays with processing and shipping, due to the increase of order volume.
We may experience weather-related delays. Such delays are not calculated in the shipping timeframes provided at checkout.
Amazin Apparels is a London-based online store specializing in vibrant, African-inspired clothing and accessories. Our collections celebrate African heritage through contemporary designs, perfect for those looking to make a bold fashion statement.
We accept various payment methods, including Visa, MasterCard, American Express, Apple Pay, Google Pay and PayPal. All transactions are secure and encrypted.
We offer a wide range of African-inspired clothing, including dresses, skirts, blouses, tops, trousers and accessories for both men and women. Each item is designed to reflect the rich colors and patterns of African heritage.
We’re sorry that an item you are looking for is sold out! AMAZIN APPARELS makes its best effort to restock all items, especially if they are within the current fashion season. You will find that next to each "sold out" item, there is a feature entitled, "Email Me When Available". Be sure to enter your email and the size that you are interested in, and we’ll email you if the item becomes available!
For our cloths and accessories ( bags and jitters etc), because of the unique fabrics we use, most times we may not have the exact fabrics you are looking for because it would have been soldout. But the beauty of it is that we can make the same style of the sold out fabric using a new fabric for you.
Our products are available exclusively online. You can browse and purchase our beautifully crafted garments at https://www.amazinapparels.com/ We offer shipping across the UK and many more countries.
Sales Taxes will only be collected from orders that are shipping to the United Kingdom. No other country will incur any sales taxes. International orders may be charged duties and taxes depending on the law in their country. Those are the responsibility of the customer.
Returns
Please refer to our Return & Exchange Policy page for a comprehensive guide regarding returns and exchanges with your Amazin Apparels order.https://www.amazinapparels.com/policies/refund-policy
Shipping and Order Status
Yes, we proudly ship worldwide! Shipping costs and times vary depending on the destination. Please visit our Shipping Policy page for detailed information about international deliveries.
Once your order is shipped, you will receive an email with a tracking number and link to track your parcel. You can also track the status of your order by logging into your account on our website.
We offer Free Standard Shipping for orders £200+ within U.K. and £250+ for International orders.
No Free Shipping for Local or International during sales.
We are so sorry we messed up! We are here to help and make it right! Please contact us and one of our team members will assist you as soon as possible.
Shipping costs vary depending on the size and weight of your order and your location. We strive to dispatch orders within 2–3 business days. Delivery typically takes 3-5 business days within the UK and up to 15 business days internationally, depending on the destination. Detailed shipping information can be found on our Shipping Policy page.